Information Technology Infrastructure Library (ITIL)
Information Technology Infrastructure Library (ITIL) practices are designed to help companies identify areas where they need improvement, providing vendor-neutral guidelines on where to make specific changes to reduce costs and increase productivity by delivering consistent high quality services.
ITIL introduces the Participants to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL which contains a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific problems.
The ITIL Qualification Scheme uses a modular credit system called the ITIL Credit System. All ITIL and ITIL-related qualifications within the ITIL Credit System are assigned a specific credit value. As those credits are applied, the applicant qualifies to test for a higher level of certification. There are five levels of qualifications within the ITIL Qualification Scheme that include the following:
»ITIL Foundation »
ITIL Intermediate Level »
ITIL Managing Across the Lifecycle (MALC) »
ITIL Expert Level »
ITIL Master Qualification.
The course is designed to provide employees with fundamental knowledge on ITIL. The courses allow participants to gain knowledge and understanding in the following:
Service management as a practice.
The ItIL service lifecycle.
Generic concepts and definitions
Key principles and models
Technology and architecture
Competence and training (Qualification scheme)
History of ITIL
ITIL Qualification scheme
2. Service Management as a practice
3. The Service Life Cycle
The Structure, Scope, Components and Interfaces of the ITIL Library
ITIL Service Life cycle
4. Service Strategy
Service Portfolio Management
Return on Investment
5. Service Design
Service Catalogue Management
Service Level Management
IT Service Continuity Management
Information Security Management
6. Service Transition
Service Asset and Configuration Management (SACM)
Release and Deployment Management
Service Knowledge Management
7. Service Operation
8. Continual Service Improvement
The Continual Service Improvement Model
IT Governance across the Service Lifecycle
9. Technology and Architecture
Generic requirements for an integrated set of Service Management Technology
Understand how Service Automation assists with integrating Service Management processes
10. Related Standards and Frameworks
11. ITIL Simulation
Maximizing revenue through day-to-day operations
improving (ITIL) processes so as to achieve business goals
12. Implementing ITIL
Implementation tips and tricks
Business case and KPIs
Aligning People, Process, Technology and Organizational requirements
Four (4) Days
Cost of Training
Training Fees: N120, 000 per participant (This covers the training materials, lunch, Certificate of Attendance, and post training support).
(The training fee is exclusive of the 5% VAT and the withholding Tax)
I am pleased to express ,my opinion about the training session for CBAP held in Lagos in April 2012 and are grateful to OS Concepts for giving me a practical touch to the study of Business Analysis. The passion and mastery of different aspects of the subject exhibited by the facilitator has exposed practitioners like me to salient opportunities where I can add value to the business. Exchange of ideas from participants from different backgrounds and industries made the class memorable with capacity forge a strong network of professionals.I could not ask for more.
Ndubuisi Ojimadu, Manager,Financial Systems Etisalat Nigeria