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Information Technology Infrastructure Library (ITIL)

Training Overview

Information Technology Infrastructure Library (ITIL) practices are designed to help companies identify areas where they need improvement, providing vendor-neutral guidelines on where to make specific changes to reduce costs and increase productivity by delivering consistent high quality services.

ITIL introduces the Participants to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL which contains a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific problems.

The ITIL Qualification Scheme uses a modular credit system called the ITIL Credit System. All ITIL and ITIL-related qualifications within the ITIL Credit System are assigned a specific credit value. As those credits are applied, the applicant qualifies to test for a higher level of certification. There are five levels of qualifications within the ITIL Qualification Scheme that include the following:

»ITIL Foundation
» ITIL Intermediate Level
» ITIL Managing Across the Lifecycle (MALC)
» ITIL Expert Level
» ITIL Master Qualification.

Course Objectives

The course is designed to provide employees with fundamental knowledge on ITIL. The courses allow participants to gain knowledge and understanding in the following:

1. Introduction

2. Service Management as a practice

3. The Service Life Cycle

4. Service Strategy

5. Service Design

6. Service Transition

7. Service Operation

8. Continual Service Improvement

9. Technology and Architecture

10. Related Standards and Frameworks

11. ITIL Simulation

12. Implementing ITIL

Course Duration:

Four (4) Days

Cost of Training

Training Fees: N120, 000 per participant (This covers the training materials, lunch, Certificate of Attendance, and post training support).
(The training fee is exclusive of the 5% VAT and the withholding Tax)